Support
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Need help, hit a bug, or have feedback on your quit journey? Email us — a real person reads every message.
Email [email protected]Frequently asked
How does the streak and savings work?
When you start, you tell VapeZero the moment you quit, what you used to spend, and roughly how much you vaped. From there the app computes everything live: your vape-free streak, money saved at your exact rate, and the puffs you have avoided. Every number comes from your own inputs — nothing is invented or rounded up.
Where does the recovery timeline come from?
The milestones are drawn from the well-established nicotine and smoking-cessation recovery research (CDC / U.S. Surgeon General, American Cancer Society, American Lung Association, American Heart Association, NHS). VapeZero applies this timeline to vaping honestly and cites its origin. It is a motivation tool, not medical advice.
What is the craving panic button?
When a craving hits, tap the panic button to run a short, timed exercise — box breathing to reset, plus urge-surfing, distraction and motivation beats. Each craving you get through is counted. Box breathing is free; the full toolkit is part of Pro.
How do I manage or cancel my subscription?
Subscriptions are billed by Apple. Open the iOS Settings app → your name → Subscriptions, select VapeZero Pro, and change or cancel there. A free trial can be cancelled any time before it ends and you will not be charged.
I paid but Pro isn't active.
Open VapeZero, go to Settings, and tap Restore Purchases. Make sure you are signed in to the same Apple ID you purchased with. Still stuck? Email us and we will sort it out.
Where is my data stored?
Your quit date and inputs are stored locally on your device — we do not upload your quit diary. See our Privacy Policy for the full detail.